Privacy Policy

1. Information We Collect

Depending on how you interact with Framework, we may collect:

Contact information: Your name, email address, phone number, business name, and mailing or billing address.

Inquiry and project information: Information you provide through forms, consultations, audits, surveys, support requests, or project communications.

Transaction information: Records of services purchased, invoices, and payment status. Payment card information submitted through a third-party payment processor is handled under that provider’s privacy policy.

Website usage information: Information such as your IP address, browser, device, pages visited, and interactions with our website.

Communication preferences: Your email and SMS preferences, consent records, and unsubscribe requests.

Please do not submit sensitive personal information through general inquiry forms.

2. How We Use Information

We use information to:

Respond to inquiries and provide requested information.

Schedule consultations and send appointment communications.

Deliver services, manage projects, and provide support.

Process transactions and maintain business records.

Send marketing communications where permitted and consistent with your preferences.

Operate, secure, and improve our website and services.

Maintain consent records, honor communication preferences, and meet legal obligations.

3. How We Disclose Information

We may provide information to service providers that help us operate our business, such as website hosting, customer relationship management, scheduling, payment processing, email and SMS delivery, and project management providers. These providers receive information needed to perform services on our behalf.

We may also disclose information when legally required or when reasonably necessary to protect legal rights, prevent fraud, address security threats, or protect people from harm.

The restrictions on mobile information and SMS consent below apply to these disclosures.

4. Mobile Information and SMS Consent

We do not sell, rent, or disclose mobile phone information to other businesses for their advertising or promotional use. Permission to receive Framework texts belongs only to Framework and is not transferred to another business for its own messaging.

SMS consent records may be processed by vendors solely to operate and support Framework’s messaging program, not for their independent marketing.

If you opt in, we use your number to send the categories of messages you selected. You may withdraw SMS consent by replying STOP. For assistance, reply HELP or contact [email protected].

Opting out of SMS does not prevent you from contacting us or receiving requested services through other available channels.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, remember preferences, and understand website usage.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality. Where required, we will request consent before using nonessential cookies or similar technologies.

6. Retention and Security

We retain personal information for as long as reasonably needed to provide services, maintain business records, resolve disputes, satisfy legal obligations, and document communication preferences.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online transmission or storage system can be guaranteed completely secure.

7. Your Choices and Requests

You may contact [email protected] to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, you may have additional privacy rights.

We may need to verify your identity before processing a request. Certain information may need to be retained for legal obligations, legitimate recordkeeping, or to ensure that we continue honoring an unsubscribe request.

To stop promotional emails, use the unsubscribe link in the email. To stop text messages, reply STOP.

8. Third-Party Websites

Our website may link to other websites or services. Their information practices are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

9. Children’s Privacy

Our website and services are intended for business owners and adult users. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

10. Client-Managed Information

When we process information on behalf of a client while providing services, we handle that information according to the applicable client agreement and instructions. Requests concerning information collected by a client should generally be directed to that business.

11. Changes to This Policy

We may update this Privacy Policy by posting a revised version with a new effective date. We will provide additional notice or obtain consent when required by applicable law.

12. Contact Us

Framework

Operated by: Framework, LLC

Email: [email protected]

Phone: (762) 244-8813

Mailing Address: 715 Mimosa Way, Jefferson, GA 30529

Website: https://scalewithframework.com/